Airlines

See also:

Alitalia Sucks - Consumer complaints about lost luggage and other issues. Links to related sites.
NorthWorst Air - Article from an ex-employee.
Ryanair Campaign - Gives observations and experiences relating to Ryanair. Includes copies of correspondence, press articles and advice on reporting problems.
Some Tips For Dealing With Lost Luggage at Northwest Airlines - Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
Untied - Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.
United We Strand - Winners of Westword Online's "What United Did to My Summer Vacation" contest. (August 10, 2000)
Out of the Blue - Lies in the sky: An inside look at United Airlines' abysmal service. [Salon] (July 28, 2000)
Unfriendly Skies - Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon] (July 28, 2000)
Off Limits - Westword Online article sponsoring a "What United Did to My Summer Vacation" contest. (July 20, 2000)
United Sends Mixed Privacy Messages - Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet] (June 4, 1999)

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