Services

• Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
• Minnesota Opportunities for Reference Excellence - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
• Project Wombat - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
• Sites for Reference Sources - Collection of links that library staff would find useful in conducting reference work.